After-Sales Support
Support afterdelivery.
Warranty coverage, DOA handling, repair coordination and technical guidance for LINQRON radio systems after delivery.
12-month
Radio unit warranty
7-day
DOA reporting window
24hr
Support response time
Have an issue?
Order ID ready?
Contact us first before shipping anything back. We confirm the next step within 24 business hours.
Contact Support
Email Support
Do not return any unit without prior confirmation from our team.
What we help with
The right support for your situation.
Warranty claims for manufacturing defects
DOA cases for units damaged on arrival
Repair coordination after warranty period
Deployment and configuration guidance
Warranty Coverage
What's covered and for how long.
All LINQRON products are covered against defects in materials and workmanship from the date of first receipt.
| Item | Coverage period | Notes |
|---|---|---|
| Radio units | 12 months | B15, B15P, B17 and B150 full units. Covers manufacturing defects in materials and workmanship. |
| Accessories | 6 months | Antennas, charging cradles, cables and other included accessories from date of receipt. |
| Post-warranty repair | Available | Repair service available after warranty expiry. Assessment and cost confirmation required before service begins. |
Warranty Claims
How to submit a claim.
Contact us first before shipping any unit. Claims submitted without prior confirmation may not be processed.
1
Contact us with your order ID
Email contact@linqron.com or message on WhatsApp. Include your order ID and the recipient name on the original order.
2
Share fault evidence
Provide clear photos or a short video of the issue. This helps us confirm the fault and process the claim faster.
3
Wait for confirmation
We review the case and confirm whether a return is required. We respond within 3 business days.
4
Ship after approval
If return is confirmed, use a trackable shipping method and share the tracking number with us. Buyer covers return shipping cost.
5
Repair or replacement
Confirmed warranty cases are repaired or replaced. LINQRON covers outbound shipping on all confirmed warranty returns.
DOA Policy
Arrived damaged or non-functional?
Units that arrive visibly damaged or non-functional qualify as Dead on Arrival and are handled separately from standard warranty claims.
Shipping Responsibility
Who covers shipping costs.
Shipping responsibility depends on the nature of the case. Review before arranging any return.
Confirmed warranty claim
Buyer covers return shipping. LINQRON covers outbound shipping for the repaired or replacement unit.
Confirmed DOA case
LINQRON covers both return and replacement shipping for units confirmed as Dead on Arrival within 7 days of receipt.
Out-of-warranty repair
Repair and shipping costs are confirmed before service begins. No charges applied without prior approval.
Order delivery
Orders ship via DHL or FedEx within 3-5 business days. Buyer is responsible for import duties and customs clearance.
Warranty Exclusions
What the warranty does not cover.
The warranty does not apply to damage or failure caused by conditions outside normal manufacturing defects. The following are not covered:
NoPhysical damage from drops, impacts, cracks or crushed components resulting from mishandling
NoLiquid exposure beyond the product's rated IP specification, including water, rain or chemicals
NoUnauthorized modification, including firmware, hardware or antenna changes not approved by LINQRON
NoThird-party repair, where units are serviced by a party not authorized by LINQRON
NoMisuse or abuse, including operation outside published specifications, improper storage or neglect
NoNormal wear, including batteries, protective coatings and consumable parts that degrade through regular use
NoMissing proof of purchase. Warranty claims require a valid order ID and original recipient name
NoTransferred ownership. Coverage extends only to the original purchaser and is not transferable
Technical Support
Get help by WhatsApp or email.
For setup, configuration, deployment questions and troubleshooting, contact our team with your product model, order ID and a short description of the issue. Ongoing technical guidance is available for all purchased LINQRON systems.
WhatsApp
For quick fault photos, deployment questions and real-time troubleshooting guidance.
Open WhatsApp
Email
For warranty claims, order ID verification, repair coordination and detailed technical inquiries.
Email Support
Remote guidance
Step-by-step setup, configuration and field deployment assistance over WhatsApp or email.
Contact Team
Response within 24 business hours for all post-sales and technical inquiries.
FAQ
Common questions.
You will need your order ID, the original recipient name, and clear photos or video of the fault. Contact us before shipping anything. Claims without prior confirmation may not be processed.
No registration is required. Your warranty starts from the date of first receipt. Keep your order confirmation as proof of purchase.
Contact us within 7 days of receipt with photos of the damaged unit and packaging. You do not need to return the entire order. We handle partial-order damage individually and arrange replacement of the affected units.
For standard warranty claims, the buyer covers return shipping and LINQRON covers outbound shipping for the repaired or replacement unit. For confirmed DOA cases, LINQRON covers both directions.
Once we receive the unit, we aim to complete assessment within 3-5 business days. Replacement units are dispatched as soon as the fault is confirmed. Return transit time depends on your location and carrier.
Yes. Post-warranty repair is available. Assessment and cost are confirmed before any service begins. Technical guidance and deployment support are available on an ongoing basis for all purchased LINQRON systems.
Need after-sales support?
Send your order ID and issue details. We confirm the next step before any return shipment.